Debra Sanderson said her son was told by doctors at Royal Blackburn Hospital his leg needed to be packed with ice to reduce heavy swelling so he could undergo an operation.Run out of ice? Isn’t it just frozen water?
But when she asked nurses for ice, Mrs Sanderson said she was told they had run out.
Can’t they make some, or has the NHS lost the recipe?
She said she was forced to visit a supermarket twice a day to buy ice cubes herself for her son, who spent 10 days in hospital after injuring his ankle while playing football.I’d be damned if I’d do that!
Especially as it turned out there was no need – there was ice available, it was just that the useless, lazy, incompetent staff couldn’t be bothered to go get some, recommended by the doctor or not:
Hospital bosses said ice had been available elsewhere in the hospital, but the trust admitted this had not been made clear to the family.Well, no. I bet it wasn’t:
Translation: ‘The ones nearest our station are broken and we can’t be arsed to put our copies of ‘Heat’ and ‘Hello!’ down for the five minutes it’d take to go get it.’
Mrs Sanderson, 45, of Sutton Avenue, Burnley, said her son was taken to Blackburn by ambulance and was visited by a consultant the following day.
She said she was told her son’s leg would need to be kept elevated and packed with ice.
“When we went in to see him on the Sunday he was in some discomfort,” she said.
“I asked the nurses if he could have his ice replaced because it had begun to melt.
“When we went back that evening it still hadn’t been done.
“I asked a nurse again because nearly five hours had elapsed. She said ‘unfortunately we’ve no ice’.
“I said, ‘I’m sure in a hospital this size there is somewhere you can get some ice’, and she said ‘we can’t, the machines are all broken’.
Mrs Sanderson said: “It’s not so much the money, because the ice cost about £3 a day.Yes. Yes, it was…
"It’s that I don’t want it to happen to anybody else.
“We’ve had an email saying it was a lack of communication, but it wasn’t a lack of communication in my opinion, it was neglect.”
Lynn Wissett, deputy chief executive of East Lancashire Hospitals NHS Trust, said it had contacted the family within four hours of receiving Mr Birtwistle’s email and met with them the next day.I’m not generally in favour of the compensation culture, but in this case, maybe if it came directly out of the lackadaisical staff’s wage packet, it’d actually make a difference?
She said: “The patient’s leg needed a very large amount of ice to reduce the swelling, meaning ice flowing through the ward’s machine was not quite enough.
“There are a number of machines across the hospital and the trust has always had enough ice to meet the needs of patients.
“Unfortunately, the availability of ice elsewhere in the hospital had not been made clear to the patient and his family.
“At our meeting, we explained that enough ice was always available to meet all of our patients’ needs, and further explained this patient’s treatment plan.
“We are, as with any patient, happy to meet with this patient and his family again.”