The National Health Service follows every known rule that guarantees failure in the business world, a new report claims.Time for a change, then. Over to you, Department of Health.
It claimed that NHS organisations remain "isolated and risk averse, consumed with internal processes, bureaucracy, and conforming to the latest Government initiative".
This came at the expense of "focusing squarely on the end-goal of providing high quality care to the patient".
A top-down target culture was to blame. It said: "Targets have ruled the roost, pushing organisations to the edge, often to the neglect of patient care."
A target to treat patients within four hours has meant that patients are held in ambulances, or admitted unnecessarily.
A Department of Health spokesman said: "National targets have led to huge improvements in the care patients receive."Translation: La la la, we're not listening.
Source: Daily Telegraph